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Returns/Refunds Policy



We endeavour to ensure that all products are in their best condition and all orders are correctly packed.

In the event that you received defective/incorrect products, please accept our apologies. Any products that are found to be defective/incorrect upon receipt can be reported to our team at hello@shopnaturespalette.com within 3 working days. Only unopened defective products can be returned and refunded. Products that are opened may be denied refund/return.